Privacy Policy

Information We Collect

When you interact with ShockRelay's services, we collect information necessary to provide effective budget presentation training and support your learning journey.

• Personal Identification: Name, email address, phone number, and professional title when you register for courses or contact us
• Educational Background: Current skill level, learning objectives, and industry experience to customize your training experience
• Communication Records: Messages, feedback, and support inquiries you send to our team
• Payment Information: Billing details processed securely through our payment partners for course enrollment
• Usage Analytics: How you navigate our website and interact with course materials to improve our services

How We Use Your Information

Your data helps us deliver personalized training experiences and maintain effective communication throughout your learning journey with us.

• Customize course content based on your skill level and industry background
• Send important updates about your enrolled programs and upcoming sessions
• Provide technical support and respond to your inquiries promptly
• Process payments and maintain accurate enrollment records
• Improve our training materials based on student feedback and engagement patterns
• Send occasional newsletters about new courses and budget presentation tips (you can unsubscribe anytime)

Under Malaysia's Personal Data Protection Act 2010, you have specific rights regarding how we process your information. We ensure all data processing serves legitimate educational purposes.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure.

• SSL encryption for all data transmission between your device and our servers
• Secure cloud storage with regular backups and access controls
• Limited staff access to personal data on a need-to-know basis
• Regular security assessments and updates to our protection systems
• Incident response procedures to address any potential data breaches quickly

If we discover any security incident affecting your data, we'll notify you within 72 hours as required by Malaysian data protection regulations.

Data Retention and Your Rights

We keep your information only as long as necessary to provide our services and comply with legal requirements in Malaysia.

Your Data Rights

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct any inaccurate information in your profile
• Deletion: Request removal of your data when no longer needed for educational purposes
• Portability: Receive your data in a structured format for transfer to another service
• Objection: Opt out of marketing communications or certain data processing activities

To exercise any of these rights, simply contact us using the information below. We'll respond to your request within 21 days as required under Malaysian law.

Third-Party Services and Sharing

We work with trusted partners to deliver our training services effectively, but we never sell your personal information to third parties.

• Payment Processors: Secure services that handle course payments while protecting your financial data
• Email Service Providers: Professional platforms for sending course updates and educational newsletters
• Analytics Tools: Services that help us understand how students use our platform to improve the experience
• Cloud Storage Providers: Secure hosting services that store course materials and student records

We may share your information only when required by Malaysian law enforcement agencies or to protect our legitimate business interests in cases of fraud or abuse.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and help us understand how students interact with our content.

• Essential Cookies: Required for basic website functionality and course access
• Analytics Cookies: Help us understand which pages and resources are most valuable to students
• Preference Cookies: Remember your settings and customize your experience

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit some website features and your ability to access course materials.

International Data Transfers

While ShockRelay operates from Malaysia, some of our service providers may process data in other countries. We ensure all international transfers meet Malaysian data protection standards.

We only work with service providers in countries that offer adequate data protection or have signed appropriate safeguarding agreements with us.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in our data practices or Malaysian privacy regulations.

When we make important changes, we'll notify active students via email and post updates on our website at least 30 days before new terms take effect. Continuing to use our services after changes indicates your acceptance of the updated policy.

For minor updates like contact information changes or clarifications that don't affect your rights, we'll simply update this page with the new effective date.